Housing support services in Edinburgh
Personal care that maximises independence.
Medway Housing Support Services works in partnership with housing companies to assist people who require assistance to safely and securely live in their own home.
Whether you are a tenant of a housing association or share a home with someone with a physical or learning disability, our experienced colleagues can provide a wide range of social care services.
Our care services are based on compassion and respect, helping those who need support to live a healthy, happy, and social life.
We provide a wide range of housing support services that are designed to assist with planning and participating in daily living and activities. We can also provide 24-hour live-in care from qualified nurses or carers.
We work closely with the people we support and their wider approach network and take an open and transparent approach to create a bespoke care package that suits each person’s needs.
Our Registered Manager is a highly experienced nurse, and along with our hands-on Team Leaders, is always on hand to ensure your care package is delivered and reviewed regularly as your needs change over time.
The services we can provide include:
Picking up and taking to day services, college, or school
Support accessing health services
Support in managing finances, such as paying bills or rent
Support in completing Tenancy Agreements
Support in making choices about your enablement and recovery
Improved quality of life
Access to appropriate and effective supported living services helps to improve overall physical, mental, and emotional wellbeing.
Our staff will always encourage social interaction and involvement in community activities to help service users to build strong relationships and reduce feelings of isolation.
A more independent life
We help to support our service users to feel more empowered in their decision-making and will act as their advocates should additional medical care be needed.
Our supported living services are flexible and fully bespoke to each individual. As a result, you can choose a package that best suits individual living arrangements.
Plus, family members and caregivers will have peace of mind, with the knowledge that loved ones are receiving professional care in a safe environment.
Frequently asked questions
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Housing support provides personalised assistance to individuals with disabilities or other challenges to help them live independently in their own homes.
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Supports can include help with daily living activities (such as cooking, cleaning, and personal care), transportation, medication management, budgeting, and community integration.
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Housing support allows individuals to live in their own homes or apartments with tailored support, whereas group homes or residential care involve living in a shared facility with structured support.
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Funding is usually arranged by the local authority after a needs assessment and options such as Self-directed support can be discussed.
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Yes, services are typically highly individualised based on the specific needs, preferences, and goals of the person receiving support.
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Contact the local authority who will complete an assessment, and work with you and a provider to develop a personalised support plan.
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Support staff usually have training in areas such as learning disability, autism support, first aid, and specific needs relevant to the individuals they assist. All staff undergo background checks and ongoing training.
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Quality is monitored through regular assessments, feedback from clients and families, and oversight by regulatory bodies or the funding agencies.
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Support plans are adjusted as needed to accommodate changing needs, whether due to health changes, new goals, or other factors.
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Qualifications vary but typically include relevant certifications, training in learning disability and autism support, experience in care is not essential as training will be given.
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Responsibilities include assisting with daily living activities, providing emotional support, helping with transportation, ensuring medication compliance, and facilitating community involvement.
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Challenges can include managing complex behaviours, adapting to varying needs, ensuring safety, and balancing professional boundaries with compassionate care.
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Staff are trained in emergency protocols, which include contacting emergency services, following crisis intervention plans, and notifying supervisors and family members as appropriate.
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Staff work with clients to set realistic goals, develop action plans, and provide the necessary support and encouragement to achieve these goals.