Scottish nurse agency
Qualified professionals, committed to compassionate care
Medway Nurse Agency is a Scottish nurse agency that provides nursing staff to healthcare organisations across Edinburgh, The Lothians, Fife, Dundee, Perth, and Kinross and care staff throughout Scotland.
We operate a flexible workforce to meet the changing needs of your service and aim to exceed your expectations. Our Service Manager is an experienced nurse, and we only recruit under the Care Inspectorate Safer Staffing Guidelines.
Every member of our staff is fully vetted with PVG and references, trained in Moving and Handling, and complete mandatory E-learning modules which are refreshed annually.
Our nurses are also provided ongoing development opportunities so we can adapt to your requirements. We have a complaints procedure in place and all complaints are fully investigated and reported to appropriate bodies where necessary.
We can provide staff to fill a range of different roles within your service, including:
Nurse
Support workers
Cleaners
Kitchen Assistants
Healthcare Assistants
Live-in carers
Medway
nurse agency services
With extensive experience working across the health and social care sector, Medway Nurse Agency can offer staffing solutions to a variety of care organisations in Edinburgh and The Lothians and surrounding areas, including:
Nursing homes
Residential homes
Day care centres
Respite care settings
Charities
Housing associations
Other health and social care settings
Whether you require temporary cover, permanent staff, or last-minute support, we are here to help.
Flexible and Personal Service: We always aim to visit your care setting personally, to get to know you and the service you provide. That way, we can carefully match nursing staff that meet your requirements and will fit in with your existing team to provide continuity of care for your service users.
Compassionate Nursing Care: We only work with the best nurses: trustworthy, reliable, and consistent healthcare staff who share our vision of providing a higher standard of care.
Continuity of Care: We always send staff profiles in advance and aim to match you with staff from your local area. We will prioritise re-matching you with staff members who have previously worked with you to your satisfaction.
Round the Clock Support: We are available to support you 24/7, 365 days a year, to make sure you have access to nursing staff when you need them the most. Should you require last-minute or emergency support, we aim to get the right member of our team to your organisation within the hour.
We can provide nurses and care staff at very short notice to cover:
Ad-hoc and long-term positions
Block booking
Staff sickness
Maternity leave
Paternity leave
Staff holidays
Staff vacancies
Seasonal shortages
Frequently asked questions
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We ensure quality care through a thorough vetting process, ongoing training, regular performance evaluations, and feedback from clients. Our staff are committed to maintaining high standards of care
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Yes, we strive to meet urgent staffing needs and can often provide qualified staff on short notice. Contact us immediately to discuss your requirements.
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Absolutely. We encourage feedback from all our clients to help us continually improve our services. You can provide feedback via email, by contacting our office directly, or by using the feedback columns in the timesheet provided. Additionally, we request client feedback quarterly to ensure we consistently meet your needs and expectations.
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Yes, you can choose your carer or nurse if they are regular, and you are satisfied with their work. We strive to match you with someone who fits your needs and preferences. If all parties agree, you can book the same caregiver for continuity and comfort.
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We take all complaints seriously and have a structured process to address them. You can submit complaints in writing, via email, or by phone. Each complaint is acknowledged and actioned through email to ensure transparency. If necessary, we can escalate issues to Social Care Direct or the Care Inspectorate for further investigation and resolution.
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To become a client, simply contact our office by phone, email, or through our website. We will schedule an initial consultation to discuss your specific needs and preferences. Following this consultation, we will create a personalised care plan tailored to meet your requirements.
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Our staff are typically paid weekly, depending on the terms of the assignment. Specific details will be discussed during the hiring process.
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We offer competitive pay rates, flexible scheduling, a pension plan, and ongoing training and support.
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You can apply by completing the online application form on our website or by visiting our Edinburgh office. Be prepared to submit your resume, certifications, and references.
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Once you join our agency, you can indicate your availability and preferred shifts through the Medway Care Services app. Our scheduling team will match you with suitable assignments based on your preferences and our clients' needs.
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Yes, you can work with us part-time while maintaining a full-time permanent job elsewhere. We offer flexible scheduling to accommodate your availability.
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Yes, you can work with our agency while being self-employed. Many of our nurses are independent contractors, allowing them to control their schedules and assignments. However, you'll need to manage your taxes, insurance, and other expenses. Our agency can guide you on handling these responsibilities effectively.